The Challenge

All of Brisbane Powerhouse's print material including posters, flyers and the program guide require a fast turnaround. However the continual juggling of suppliers and varying print specialties were making it difficult to meet deadlines and were compromising quality.

Brisbane Powerhouse was also losing time between the printing stage and mailing stage because these functions were managed by different companies. It was difficult for a supplier to be held accountable as each indicated the other was responsible for delays.

The Answer

GJI’s Customer Communications Team took over the management of all printing and mailing processes. Being the one point of contact made it simpler for Brisbane Powerhouse staff. “Accountability and ownership is strong at GJI”, says Alana Capra, Brisbane Powerhouse Marketing Manager. “If there is a problem, as you invariably get from time to time, I know GJI will take care of it, and find the solution.”

The Results

GJI’s Customer Communications team has consistently provided a fast, reliable and quality service for Brisbane Powerhouse, which is time effective and within budget constraints.

What our client said

"Brisbane Powerhouse now engages GJI for all printing and mailing processes. It suits our business model, considering we don’t have many staff. GJI has reduced the time Brisbane Powerhouse needs to assign to the printing and mailing processes and they provide the highest level of customer service and expertise. We believe it is this impeccable customer service and their commitment to high quality outcomes that makes them a leader."
- Alana Capra, Brisbane Powerhouse Marketing Manager