The Challenge

J.J. Richards were looking for a comprehensive mail service to make the process of customer communication more accurate, and to communicate to their customers faster and more effectively.

The Answer

GJI’s response included customised mail processing to resolve current inadequacies. We also concentrated on long term cost savings in the areas of time, processing and postage discounts. Working with GJI provided J.J. Richards with access to mail management, a national print network and an automated system for data needs - all under one roof.

The Results

Our Customer Communications Team processes J.J. Richards monthly statements and invoices using intelligent-inserting techniques driven by automated data processing. The client can approve proofs online and each statement is printed, folded and inserted using the variable data provided. These messages can be the same for all statements or individual customers can receive customised, personalised messages based on information we extract from the data.

Positive outcomes include:

• Long term cost benefits
• Postage assurance
• More time to focus on core business strategies
• One point of contact for all data, print and mail needs
• Shorter turnaround time
• Greater accuracy of statement information.

What our client said

" GJI’s automated data system makes life so easy for us; our monthly statements now run like clockwork "
- The Management Team, J.J. Richards